Privacy Policy
Last updated: 26 June 2025
At Sunpal.my, your privacy matters. This Privacy Policy explains how Sunpal Enterprise collects,
uses, protects, and manages personal data in connection with our website, products, orders,
warranty support, and customer service.
1. Information We Collect
- Name, contact number, and email address
- Shipping and billing details
- Order details, payment status, and transaction reference from official payment channels
- Warranty registration, support requests, and communication records
- Website usage information such as cookies, device, and browser data
2. How We Use Your Information
- To process orders, payments, deliveries, and service requests
- To provide product support, warranty verification, and after-sales service
- To contact you about your order, enquiry, account, or warranty claim
- To improve our website, products, services, and customer experience
- To meet legal, tax, accounting, security, and compliance requirements
3. Payments
Payments are processed through Sunpal.my FPX checkout, Shopee checkout, or official Sunpal
payment links. We do not store your online banking password, card details, or banking login
information.
4. Sharing of Information
We do not sell, rent, or trade your personal information. Information may be shared only when
necessary with trusted service providers, including payment processors, delivery partners,
warranty support providers, IT service providers, or where required by law.
5. Data Protection
We take reasonable steps to protect your personal data from unauthorised access, misuse, loss,
or disclosure. Access to personal data is limited to authorised personnel and service providers
who need it to perform their duties.
6. Cookies
Sunpal.my may use cookies and similar technologies to improve site performance, remember user
preferences, analyse traffic, and enhance the shopping experience. You may disable cookies in
your browser settings, although some website features may not function properly.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this
policy, including order records, warranty support, legal, tax, accounting, and compliance
requirements.
8. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to applicable
legal and operational requirements.
9. Changes to This Policy
Sunpal Enterprise may update this Privacy Policy from time to time. The latest version will be
published on this page.
Contact
Sunpal Malaysia is operated by Sunpal Enterprise, a Malaysian-registered business serving customers
within Malaysia.
Phone: 016-800-8400
Email:
